Housing and employment services
Housing and employment services can both generate an enormous amount of paperwork, some of which can include complex legal information. The content of application forms, contracts, agreements and questionnaires needs to be understood, especially where a signature is required. Symbols can be used alongside text as support for written information to signpost the content of a sentence, paragraph, statement or question. They have enabled both service users and providers to feel more confident in their dealings with each other.
Transport for London - "The symbolised document is absolutely great. The students who have used it have found it an easy document to follow and it clearly shows what is expected of them, and of us. The Remploy Job Coach and Barnet College Tutor who support the programme were really impressed by it, so good feedback all round!"
Granta works with a diverse range of individuals, some of whom may have language barriers, learning difficulties or disabilities. Engaging and communicating clearly with these clients requires continued adoption of new technologies and approaches to print and online resources.
Care UK supports people with learning disabilities to be in control and to lead a fulfilling life. They have a website for their service users. They have included Widgit Symbols in the website's menus to aid navigation, and used 'Point' to help readers understand the website's vocabulary.