Widgit Software

Privacy Policy

  • We'll only use your personal data in the ways we've described here and only when the law allows us to.
  • We won't share your personal data with anyone you're not expecting us to.
  • We won't send you any marketing emails that you haven't consented to, and you can opt out at any time.

Important information and who we are

In this privacy policy, references to "we", "us" and "our" are to "Symbols Worldwide Limited trading as Widgit Software". References to "our Website" or "the Website" are to widgit.com. References to "personal data" or "personal details" are to any information about an individual from which they can be identified.

We have appointed a data privacy manager who can respond to questions about this privacy policy and to any requests to exercise your legal rights. To contact the data privacy manager, email privacy[AT]widgit.com or write to:

Widgit Software
26 Queen St
Leamington Spa
CV32 7NA, UK

This privacy policy was last updated on 10th January 2019.


What information we collect and how

The information we collect via the website may include:

  • Any personal details you knowingly provide us with through forms on our website, such as your name, address and telephone number.

  • Your preferences and use of email subscription, recorded by emails we send you. For example, if you have selected to receive email updates on products and offers.

  • Your IP Address. This is a numeric address unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor usage of the website.

  • 'Cookies' - data recorded by the website that allows us to recognise you and your preferred settings so that you don't need to re-enter information on return visits to the site. Such data is saved locally on your computer through the use of cookies. You can configure your browser to reject cookies or to warn you before downloading them.

Under no circumstances will we hold sensitive payment details such as your card number, expiry date or security code. All transactions are handled through our accredited payment bureau, Sage Pay. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. For more information on Sage Pay's own privacy policy, please refer to http://www.sagepay.com/privacy_policy.

The information we collect during product registration and usage:

  • Some of our desktop software collects anonymous usage statistics. You can turn this setting off during installation or in the program's settings after installation.

  • When you activate our desktop software, you can choose to provide your contact details (which may be personal information) for product registration.

  • Your product registration details will be kept for up to two years after update support for that version of the product ends. Your product registration details will only ever be used to identify you as the owner of the product, and only then when there is a good reason for doing so; for example, to enable you to qualify for a discount when you upgrade from a previous version of the product but did not purchase the previous version directly from Widgit.

  • You can access, edit, delete or request a copy of your product registration details by contacting Widgit. You can also ask us to restrict how your product registration details are processed. If you want to access, edit, delete, restrict or request a copy of your product registration details then you will need to provide your product key and some of your registration details to confirm that you are the registered product owner.


What we do with your information

Any personal data we collect will be used in accordance with the General Data Protection Regulation in addition to all applicable law about the processing of personal data and privacy. If you have opted to be kept informed of any of our products or services, we will use your email address in order to send you that information. In such a case you will always be offered the option to opt in/out of further communication.

We will only use your personal data when we have a lawful basis for doing so. Typically, we will only use your personal data for the following reasons:

  • To process your order and to provide after sales service. If your order requires shipping, we may pass your details to a courier service to deliver the products you have purchased.

  • If you have opted to be kept informed of any of our products or services, we will use your email address in order to send you that information. In such a case you will always be offered the option to opt in or out of further communication. We use MailChimp to process our mailing lists.

  • Where it's necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

We have categorised the data (including personal data) that we use as follows:

  • Technical - your IP address, login credentials and the data sent by your browser, such as its type and version and your device's operating system.
  • Activity - information about how you use the website
  • Contact - email address and telephone number.
  • Communication - details of your communication preferences, such as whether or not you have consented to receive marketing information.
  • Financial - your payment details.
  • Transaction - details about payments to and from you and details of products and services you have purchased from us.

We have categorised the purposes we use the data for as follows:

Purpose Category of data Lawful basis for processing, including legitimate interest
Registration and logging in - when you create or log into an account on our website Identity, Technical, Contact, Communication Contractual
Order processing - when you make a purchase from our website Identity, Technical, Contact, Communication, Financial, Transaction Contractual, Legitimate Interest (e.g. to recover a debt)
Communication - when we need to inform you about things like changes to your account on our website Identity, Contact, Communication Contractual, Legal Obligation, Legitimate Interest (e.g. to keep our records up to date and accurate)
Support - when we provide technical support, or need to let you know about technical issues with the website Identity, Technical, Contact, Communication Contractual, Legal Obligation, Legitimate Interest (e.g. provision of services and security)
Marketing - when we suggest products or services that may be of interest to you Identity, Contact, Communication Legitimate Interest (e.g. to develop our products and services and grow our business)
Analytics - when we use statistics and analysis to help us improve the website Technical, Activity Legitimate Interest (e.g. to learn how customers use the website so that we can improve and develop our services, and to inform our marketing strategy)


If we need to use your personal data for another purpose, we will try to ensure that it's compatible with the purposes described here. If it isn't completely compatible then we will notify you by updating this policy, explaining the legal basis for the new purpose.


Sharing personal data

We may need to share your personal data with one or more third parties (our "sub-processors"). We require third parties to respect the security of your personal data and to treat it with accordance to all applicable law. We do not allow third parties to use your personal data for their own purposes. We only permit third parties to process your personal data in accordance with our instructions and for the purposes we specify.

Some of the third parties that we might share your personal data with are outside the European Economic Area. When this is the case, we use written contracts to ensure that personal data has the same or similar protections that it would have in the European Economic Area.

This is a list of the third parties ("sub-processors") that we use:

  • Amazon Web Services (EU)
    Widgit uses Amazon Web Services to host our website and databases.

  • CloudFlare (USA)
    Widgit uses Cloudflare for content distribution, security and DNS services.

  • Scalyr (USA)
    Widgit uses Scalyr for server monitoring.

  • Sage Pay (EU)
    Widgit uses Sage Pay to process secure payments.

  • SocketLabs (USA)
    Widgit uses SocketLabs to send emails related to our products and services.

  • MailChimp (USA)
    Widgit uses MailChimp to send emails related to our products, services and general marketing.

  • ZenDesk (EU/USA)
    Widgit uses ZenDesk to manage support issues.

  • Transglobal Express (UK)
    Widgit uses Transglobal Express to arrange shipping.

  • Our International Partners
    Widgit products and services are sold outside the UK by our trusted international partners. If you have purchased our products or services from one of our international partners then they will be able to help with sales and support issues.



For a list of the cookies we use, see our cookie policy. Please note that if you set your browser to disable or reject cookies, parts of the website may not be accessible or function properly.



We have security measures in place to prevent your personal data from being accidentally lost, disclosed, used or accessed in an unauthorised way. We also limit access to your data to the employees and third parties that need access to it.

All Widgit staff with access to your data are subject to a duty of confidence and have been trained in privacy awareness and the handling of personal data.


Data Retention (How long we keep your personal data for)

If you have created an account on the website but have not made any purchases and have not logged in for 12 months, your account will be deleted.

For tax reasons, we are legally required to keep basic information about our customers (including Contact, Identity, Financial and Transaction data as described) for 6 years after they cease being customers.

In some circumstances you can ask us to delete your personal data (for more information, see 'Your other rights').


Your right to object

You have the right to object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and you feel that it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.


Your other rights

You have certain rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights described here, please contact us using the details in "Important information and who we are".

Request access to your personal data
You can ask for a copy of the personal data we hold about you to check that we are lawfully processing it.

Request correction of the personal data that we hold about you
You can ask us to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see "Your right to object"), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with applicable law. Note that we may not always be able to comply with your request of erasure for specific legal reasons which you will be informed of, if applicable, at the time of your request.

Request restriction of processing of your personal data
You can ask us to suspend the processing of your personal data:

  1. if you want us to establish the data's accuracy
  2. where our use of the data is unlawful but you do not want us to erase it
  3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims
  4. when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party
You can ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time
If we are relying on consent to process your personal data then you can withdraw that consent at any time. This does not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


Other websites

This privacy policy relates to Widgit's websites and services. Any other websites which may be linked to by us are subject to their own policies, which may differ from ours.


What are "cookies"?

Cookies are very small text files that are stored in your browser by the websites you visit.

Cookies can be used to identify you to a website, to help it remember your preferences or to track your usage of the website so that the people who run it can give you a better service.

If you would like to know how to control or delete cookies, or just to learn more about them, you can visit http://www.aboutcookies.org

How Widgit uses cookies

The Widgit website uses a number of cookies which are described below.

We use cookies to ensure that the website does the things that you would expect it to do and to help us determine how best to promote our products and services.

widgit.com - PHPSESSID, language, currency and customer
We use cookies to identify you when you log into our website to use the shop. Without the cookies, our website would still be able to remember what was in your shopping basket, but it wouldn't know that the shopping basket was yours.

widgit.com - _ga, _gid and _gat
The Widgit website uses Google Analytics to collect anonymised statistics that help us identify where and when the service is being used. Google's usage and sharing of the information collected by Google Analytics is described by their Terms of Use and Privacy Policy.

You can opt out of all Google Analytics tracking by installing Google's Opt-out Browser Add-on.

widgit.com - point_enabled
Widgit uses 'Point' to support the text on our web pages. If you turn 'Point' on or off then it will use a cookie to remember your choice.

widgit.com - _cfduid
Cloudflare provides security and performance tools used by widgit.com.

addsearch.com - suid
AddSearch provides the search used on widgit.com and uses a cookie to help remember your previous searches and search preferences.

facebook.com - fr
The Widgit website uses Facebook Pixel to collect anonymised statistics that help us decide how to advertise on social media.

Facebook's usage and sharing of the information they collect is described by their Cookie Policy and the Privacy section of their website.

widgit.com - 'Flash' cookies
The Flash video player on our website uses a cookie to save your volume preferences.


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