- How to Place an Order
- Carriage and VAT
- Payment Options and Company Details
- Refund and Exchanges
- Irish Resellers
- Licensing information for PC products
- Contact Us
How to Place an Order
United Kingdom and Republic of Ireland**
Widgit offers a variety of ways to place an order*.
By Phone – 01926 333680
By E-mail – email@example.com
Online – Log-in
By Post – Mail your orders to
26 Queen Street
*Please include a contact name and contact number on all orders
Republic of Ireland**
Customers from the Republic of Ireland can place orders the same way as the UK options above, however, we are unable to provide quotes in Euros or invoices to the Republic of Ireland so payments must either be in the form of a credit card, cheque, bankers draft or bank transfer. (See payment options for bank details.) Alternatively you can order UK versions of our software through one of our Irish Resellers.
Carriage & VAT
Postage rates on non-download products:
|UK - Orders under £20||£3.99||20%|
|UK - Orders over £20||£5.99||20%|
|Rest of World||£35||N/A|
EU Customers who are VAT exempt please provide VAT Number.
Payment Options and Company Details
- Individual purchasers are required to pay by cheque, credit card, bank transfer, or banker's draft.
- Widgit accepts Visa or MasterCard. (American Express is currently not accepted.)
- Cheques are made payable to Widgit Software.
- For BACS or international payment details please contact us at firstname.lastname@example.org
26 Queen Street
Invoices (UK only)
- Invoices are available for organisations on official Purchase Order forms on orders over £50.
- Invoices must be paid within 30 days by BACS or cheque.
- Please ensure the correct carriage cost is added and the correct company details are included, to avoid delay.
Refunds and Exchanges
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of Widgit getting the goods back. Goods must be returned in a saleable condition. It is your responsibility to ensure goods are returned via an insured tracked method of posting, all costs to be incurred by you.
Refunding the cost of delivery
Widgit will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, only the basic cost may be refunded.
There are some circumstances where the Consumer Contracts Regulations won't give you a right to cancel. These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items.
Returning faulty goods is limited to 30 days from date of purchase for a refund. Up to six months we will exchange or repair.
Licensing information for PC products
Our licences are geographical licences
These are for installation on a SINGLE geographical location only.
Products: InPrint 3, SymWriter 2
A Geographical Licence is purchased to install the software on a specified number of machines located on a single geographical location. We class a geographical location as buildings which are part of the same organisation* and within 5 miles of each other.
* For schools and colleges, one DFE number is defined as one organisation'
Licences are available for installation for single machines or for multiple machines (5, 10,15 etc) in a location. A licence can be extended at any time.
The only exception to the single location restriction is the use of a licence on the personal home machine of a teacher or worker, provided that the purchasing organisation has available licences for the product you wish to install. Please note if the purchasing organisation only has a single licence, additional licences must be purchased to allow home use. Use of the software is only for the preparation of work for the place of employment. Installation on a home machine is only valid whilst the person is employed by the purchasing organisation.
Organisations wishing to install the software on multiple locations should contact 01926 333680