Jobs at Widgit Software

With a passion for symbols and inclusive communication, Widgit has pioneered educational software for over 40 years. As market and technology leaders of symbol-based software products, we have exciting plans for continued expansion – both in the UK and overseas.

Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion are fundamental to who we are at Widgit. We’re proud to nurture a culture that embraces all walks of life – with staff joining us from university through to retirement age.

From embracing disability and neurodiversity to championing female voices within our leadership team, we’re mindful of diversity when seeking new talent – ensuring everyone feels empowered to reach their full potential.

See our Diversity, Equity and Inclusion Statement.

Meet the people behind the symbols: our team of Widgiteers, by learning Who we are

Find out more About Widgit.

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Current vacancies

• Customer Success Associate

  Job Purpose

  As Widgit continues to expand, our unwavering commitment delivering an unparalleled customer experience remains at the forefront. With our dedication to excellence, we're steadfast in ensuring that each interaction with our customers exceeds expectations and at all times is ‘Widgity’.

  We’re looking for an experienced Customer Success Associate to join us in our mission to provide the very best support and service to our valued customers. As a Customer Success Associate, you'll be instrumental in guaranteeing our customers' satisfaction and success with our products.

  Serving as their main point of contact, you'll guide them through every stage of their journey - from initial onboarding and implementation to continuous support and account management. By fostering strong relationships and understanding our customers' needs, you'll actively enhance satisfaction levels and identify opportunities for retention.

  You will not only excel in delivering exceptional support to our customers but also take on a leadership role in sharing best practices within the team. Drawing from your experience and expertise, you'll proactively identify successful strategies and approaches, and actively promote their adoption across the team.

  Through regular knowledge-sharing sessions, you'll empower your colleagues to develop their skills and refine their approach, ultimately enabling them to achieve and maintain the highest standards of support excellence.
  

  Key responsibilities

  • Cultivate and nurture enduring relationships with key customers, acting as their primary point of contact and effectively addressing any concerns by coordinating with internal teams, thereby ensuring consistently high levels of customer satisfaction.
  • Serve as the main point of contact for customer inquiries, delivering prompt and effective resolutions to issues while upholding service excellence.
  • Proactively engage with prospective and existing customers to comprehend their needs, solicit feedback, and identify opportunities for product upselling.
  • Provide mentorship and guidance to team members, sharing best practices and fostering professional development to enhance overall team performance and effectiveness.
  • Drive renewal opportunities by ensuring ongoing customer satisfaction.
  • Enhance trial conversion rates by engaging with trial users, providing personalised product advice tailored to their specific requirements.
  • Collaborate with Marketing and Education teams to strategise, plan, and participate in events and promotional activities aimed at maximising brand visibility and customer engagement.
  • Maintain accurate customer records within the CRM system, meticulously documenting all interactions to facilitate smooth communication and streamline processes.
  • Utilise CRM reporting tools to analyse trends and generate actionable insights for continuous improvement initiatives.
  • Where appropriate collaborate with the Education team to tailor training sessions to meet the specific requirements of new customers, ensuring a seamless onboarding process.
  • When required conduct engaging training webinars and workshops to further enrich customer understanding and proficiency with our products.
  •  Collate and present customer feedback, feature requests, and enhancement ideas to the product team, contributing to the continuous improvement of our offerings.

  Person Specification

  Characteristics

  •          Passion for delivering exceptional customer service
  •          Self-motivated and self-managing enough to remain engaged and productive whilst working remotely.
  •          Patient and supportive manner.
  •          Positive attitude
  •          Team player

  Essential Skills and Knowledge

  •          Proven experience in customer success role or similar
  •          Strong interpersonal and communication skills, adept at building rapport with customers
  •          Proficient in using CRM tools to manage interactions and track customer data
  •          Experience in the SaaS / software / Educational tech space
  •          Excellent problem solving/analytical skills
  •          Proficient in documenting customer issues and resolutions accurately
  •          Attention to detail to ensure thoroughness in all tasks
  •          Ability to prioritise workload, self-manage and track time effectively
  •          Strong documentation skills
  •          Willing to travel and attend events as needed

  If this sounds like you and you like the sound of us and what we stand for, please email your CV and covering letter to our Head of People and Culture, Jessica Ward… jessica@widgit.com

  Applications will close on the 5th of July, but don’t delay!

Can’t find what you’re looking for? Regardless of the role, we’re always keen to hear from like-minded individuals as we continue to grow our team.

Send in your CV and an overview of yourself to jobs@widgit.com, and we’ll reach out if we have something available in the next 3 months.