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Jobs at Widgit Software
With a passion for symbols and inclusive communication, Widgit has pioneered educational software for over 40 years. As market and technology leaders of symbol-based software products, we have exciting plans for continued expansion – both in the UK and overseas.
Current Vacancies
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People & Culture Operations Lead Job Purpose
We’re looking for a highly organised, detail-oriented, and people-first People & Culture Operations Lead to evolve the operational backbone of our People function. This role ensures smooth staff lifecycle processes, compliance, data integrity, and scalable systems that champion an exceptional employee experience.
Sitting across all People operations at Widgit, the role will support the translation of the People strategy into operational everyday excellence, in the friendly ‘Widgity’ language everyone understands.
Main Duties
People Operations & Employee Lifecycle
- Support end-to-end employee lifecycle processes, including recruitment, onboarding, offboarding, promotions, and documentation
- Maintain accurate staff records and HRIS data integrity
- Develop and document SOPs for People & Culture processes
- Continuously improve workflows to increase efficiency and staff satisfaction
HR Systems & Data Management
- Administer and optimise Breathe HR and related systems
- Partner with Head of People & Culture and Head of Finance on payroll inputs and benefits administration
- Generate reports and data for dashboards to inform leadership decision-making
- Ensure secure and compliant handling of staff data
- Maintain necessary tracking of B Corp staff data
Compliance & Governance
- Ensure compliance with employment laws and internal policies
- Manage contracts, policy updates, and documentation
- Support audits and regulatory reporting
- Maintain up-to-date staff handbooks and internal guidelines
Staff Experience & Support
- Serve as the first point of contact for staff queries on policies, benefits, and processes, escalating where necessary to the Head of People & Culture
- Support engagement initiatives and company-wide programmes
- Coordinate onboarding experiences that reflect company culture and values
- Collaborate with the Head of People & Culture for the Culture Club strategy
- Chair Widgit Culture Club meetings
- Maintain the calendar of Culture Club events
- Sit as part of the Widgit Charity Committee, driving engagement from staff for Widgit charity events
Process Improvement & Projects
- Support People-related projects, including system implementations, policy rollouts, and other projects
- Identify automation opportunities to streamline operations
- Drive continuous improvement through feedback and data insights
Person Specification
Skills & Experience
Desired:
- Solid grounding in HR, People Operations, or a similar role
- Current, relevant knowledge of HR processes and employment legislation
- Experience administering HRIS systems
- High attention to detail and process orientation
- Strong analytical and reporting skills
- Ability to handle confidential information with discretion
- Excellent organisational and communication skills
Preferred:
- Experience in a scaling, growing SME
- Exposure to payroll and benefits administration
- Project management experience
- CIPD certification or equivalent is a plus, but not necessary
Competencies
- Operational excellence mindset
- Systems thinker
- Process-driven but people-focused
- High integrity and confidentiality
- Strong stakeholder management
- Continuous improvement mentality
Key Performance Indicators (KPIs)
- 100% accurate staff data records
- Onboarding satisfaction scores
- Compliance adherence metrics
- Process turnaround times
What Success Looks Like
Within 6–12 months, you will have:
- Streamlined core People processes with documented SOPs
- Improved onboarding and offboarding experiences as the employee lifecycle guardian
- Worked with the Head of People & Culture to establish and maintain reliable People data reporting for the leadership team
- Reduced manual processes through automation or system optimisation wherever possible
- Strengthened compliance and documentation standards
If this sounds like you and you like the sound of us and what we stand for, please email your CV and covering letter to our Head of People and Culture, Jessica Ward at jobs@widgit.com by 17th April 2026.
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Customer Success Administrator (1-Year Fixed-Term Contract) – 2 Positions Available
Job Purpose
As our Customer Success Administrator, you will play a crucial role in supporting our customers and enabling the Customer Success Associates to focus on proactive, value-driving activities such as retention, trial conversion, and key account support.
You will be the first point of contact for customer enquiries, ensuring they receive prompt, accurate, and friendly support. You will also manage the administration that underpins the customer journey, processing orders, updating records, handling inbound calls and emails, and ensuring customers receive the exceptional Widgit experience they expect.
Main Duties
Customer Interaction & Enquiry Handling
- Serve as the first line of contact for incoming enquiries via phone, email and webform
- Provide clear, friendly, and professional responses to routine product, licence, and order queries
- Identify when an enquiry needs escalation and route it quickly to a Customer Success Associate or technical support
- Maintain a calm, patient and solutions-oriented manner when dealing with all customers
Operational & Administrative Support
- Process and validate purchase orders accurately and promptly
- Manage licence administration tasks, renewals processing, and customer record updates
- Maintain up-to-date and accurate information in the CRM and order management systems
- Ensure all customer interactions are logged to support visibility, reporting, and continuous improvement
Team Support & Collaboration
- Work closely with Customer Success Associates by taking on administrative tasks that allow them to focus on their core priorities
- Gather customer feedback and share insights that may help improve product experience
- Support internal team communication and coordination where needed
Customer Experience & Widgit Values
- Demonstrate Widgit’s values of integrity, kindness, and quality in every interaction
- Ensure customers feel heard, supported, and valued throughout their journey
- Contribute to an overall team culture focused on positive, proactive, and consistent customer experience
Person Specification
Characteristics
- Naturally friendly, patient, and supportive
- Motivated, reliable, and able to stay engaged even when completing repetitive tasks
- Comfortable working collaboratively and asking questions where needed
- Strong sense of responsibility and pride in delivering high-quality work
- Alignment with the Widgit values of integrity, kindness, and a commitment to quality
Essential Skills and Attributes
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Confidence handling inbound calls and responding to customer enquiries
- Ability to organise workload, manage time effectively, and follow processes
- Basic IT competency, including email, CRM and record-keeping, or willingness to learn
- Ability to work well within a supportive team environment
- Comfortable following guidance and escalating when appropriate
Desirable (Not Essential)
- Experience in a customer-facing, administrative or service-driven role
- Familiarity with CRM tools, although training will be provided
- Interest in education, inclusion or communication support technologies
Why Join Widgit
- Training, support, and mentoring from the Customer Success team
- A friendly and collaborative working environment
- The opportunity to make a real difference for schools, families, and organisations using Widgit products
- A role that builds confidence, experience, and operational capability, with the potential to progress into a Customer Success Associate position
If this sounds like you and you like the sound of us and what we stand for, please email your CV and covering letter to our Head of People and Culture, Jessica Ward at jobs@widgit.com by 22nd April 2026.
Can’t find what you’re looking for? Regardless of the role, we’re always keen to hear from like-minded individuals as we continue to grow our team.
Send in your CV and an overview of yourself to jobs@widgit.com, and we’ll reach out if we have something available in the next 3 months.
Our Commitment to Diversity, Equity, and Inclusion
Diversity, equity, and inclusion are fundamental to who we are at Widgit. We’re proud to nurture a culture that embraces all walks of life – with staff joining us from university through to retirement age.
From embracing disability and neurodiversity to championing female voices within our leadership team, we’re mindful of diversity when seeking new talent – ensuring everyone feels empowered to reach their full potential.
See our Diversity, Equity and Inclusion Statement.
Meet the people behind the symbols: our team of Widgiteers, by learning Who we are
Find out more About Widgit.
Our Home in Warwickshire
We believe the right environment makes better work possible. Our Warwickshire office reflects just that: a space that is inclusive, creative and built for collaboration. It is where ideas grow, resources take shape and our team comes together to make it all happen.
With a recent expansion, the office now includes dedicated spaces for focused work, quiet time and collaboration – all in a bright, welcoming setting that supports the way we work best.